Privacy Policy

Last Updated: May 12, 2026

Hormonra Health ("we", "us", "our") is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase our products.

By using our website, you agree to the practices described in this policy.

1. Data Controller

Company Name: Hormonrahealth - Ecom TTM FZCO
Organisation Number: 29699
Contact Email: info@hormonrahealth.com

2. Information We Collect

a. Personal Information You Provide

When you place an order, create an account, or contact us, you may provide the following information:

  • Name
  • Email address
  • Shipping and billing address
  • Payment information (processed only by payment service providers)
  • Phone number
  • Order history

b. Information Collected Automatically

When you use our website, we automatically collect information such as:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Time spent on the website
  • Cookies and tracking technologies

c. Information Received from Third Parties

We may receive information from:

  • Payment service providers
  • Advertising platforms (Meta, Google)
  • Analytics providers

3. How We Use Your Information

We use your information for the following purposes:

  • Processing and delivering orders
  • Processing payments and preventing fraud
  • Providing customer support
  • Sending order confirmations and updates
  • Improving website performance
  • Personalizing your shopping experience
  • Sending marketing communications (with your consent)
  • Complying with legal obligations
  • Managing and disputing chargebacks

We never sell your personal information to third parties.

4. Legal Basis for Processing

Where applicable, we process personal information on the following legal bases:

  • Contractual Necessity: To process and fulfill your orders
  • Consent: For marketing communications and non-essential cookies
  • Legitimate Interests: Fraud prevention, service improvement, and defending legal claims
  • Legal Obligations: Accounting, tax, and recordkeeping requirements

5. Cookies and Tracking Technologies

We use cookies to:

  • Improve website functionality
  • Analyze website traffic
  • Remember your preferences
  • Provide personalized advertising

You may disable cookies through your browser settings; however, some website features may not function properly.

6. Sharing Your Information

We only share information with trusted service providers that assist us in operating our business, including:

  • Payment service providers
  • Shipping and logistics companies
  • Email marketing platforms
  • Website hosting providers (such as Shopify)
  • Analytics providers (such as Google Analytics and Meta)
  • Fraud prevention services

These partners are required to protect your information and use it only for the services they provide.

7. International Data Transfers

Some of our service providers may be located outside your country of residence. When personal information is transferred internationally, we take appropriate safeguards to ensure it remains protected in accordance with applicable privacy laws.

8. Data Security

We implement industry-standard security measures to protect your information, including:

  • Encrypted payment processing (SSL/TLS)
  • Secure servers
  • Restricted employee access
  • Regular system monitoring

However, no method of transmission over the Internet is completely secure. By using our services, you acknowledge the inherent risks associated with online data transmission.

9. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Withdraw marketing consent
  • Request a copy of your data
  • Restrict certain processing activities
  • Submit a complaint to a privacy regulator

To exercise your rights, contact us at info@hormonrahealth.com. We will respond within the timeframe required by applicable law.

Please note that certain information may need to be retained for legal, accounting, tax, or fraud-prevention purposes.

10. Privacy Regulator

If you believe your privacy rights have been violated, you may contact the appropriate privacy authority in your jurisdiction.

For Canada, you may contact:

Office of the Privacy Commissioner of Canada
30 Victoria Street
Gatineau, Quebec K1A 1H3
Canada

Website: https://www.priv.gc.ca

11. Email and SMS Marketing

With your consent, we may send:

  • Product updates
  • Special offers
  • Educational content related to women's health and menopause
  • Order-related communications

You may unsubscribe at any time using the unsubscribe link included in our communications or by contacting us directly.

12. Data Retention

We retain your information only as long as necessary to:

  • Fulfill your orders
  • Comply with legal and tax obligations
  • Provide customer support
  • Defend against legal claims and disputes

After the applicable retention period, information is securely deleted or anonymized.

13. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites. Visiting third-party websites is at your own risk.

14. Children's Privacy

Our website and products are not intended for individuals under the age of 18. We do not knowingly collect information from minors. If you believe a minor has provided us with personal information, please contact us immediately.

15. Limitation of Liability

While we take reasonable measures to protect your personal information, we cannot guarantee absolute security against unauthorized access, data loss, or security breaches beyond our reasonable control.

To the maximum extent permitted by applicable law, we disclaim liability for:

  • Data losses caused by third-party actions (including hackers and service providers)
  • Service interruptions caused by hosting providers or infrastructure failures
  • Indirect damages arising from the lawful processing of personal information as described in this policy

Nothing in this policy limits rights that cannot be excluded under applicable law.

16. Changes to This Policy

We may update this Privacy Policy periodically. Any updates will be posted on this page with a revised "Last Updated" date. Continued use of our website constitutes acceptance of the updated policy.

17. Contact Information

For questions or concerns regarding this Privacy Policy:

Email: info@hormonrahealth.com

18. Company Information

Hormonrahealth - Ecom TTM FZCO
Organisation Number: 29699
Email: info@hormonrahealth.com