Terms and Conditions
Last updated: May 12, 2026
Welcome to Hormonra. These Terms and Conditions ("Terms") govern your access to and use of our website and our products and services ("Services"). By using our website or purchasing our products, you agree to these Terms.
Please read them carefully.
Company Information
Hormonra is operated by:
Hormonrahealth - Ecom TTM FZCO
Organisation Number: 29699
Email: info@hormonrahealth.com
1. Age Requirement
You must be at least 18 years old (or the age of majority in your country) to use our website or purchase products from Hormonra. By placing an order, you confirm that you have the legal capacity to enter into a binding agreement.
2. Health Disclaimer
Hormonra provides dietary supplements designed to support women during perimenopause and menopause.
Please note:
- Our products are not intended to diagnose, treat, cure, or prevent any disease.
- Information on this website is provided for informational purposes only.
- Always consult a healthcare professional before starting any new supplement, especially if you are pregnant, breastfeeding, taking medication, or have a medical condition.
- You are solely responsible for determining whether a product is suitable for you.
- Individual results may vary significantly from person to person.
- These statements have not been evaluated by food safety authorities or other regulatory bodies.
3. Product Use
You agree to use Hormonra products only as directed on the label and/or product page. Improper use may reduce effectiveness or result in unwanted side effects. We are not responsible for misuse of products, use contrary to instructions, or use together with substances or medications that may cause adverse effects.
4. Orders and Payment
By placing an order, you agree that:
- All information you provide is accurate and complete.
- You are authorized to use the payment method provided.
- Prices, promotions, and availability may change without prior notice.
- We reserve the right to refuse, cancel, limit, or reject orders at any time.
We may limit or cancel quantities purchased per person, household, or order, and may refuse service if we suspect fraud, abuse, resale activity, policy circumvention, or unlawful conduct.
4.1 Payment
Payments are processed through our payment service providers (including Klarna, Vipps, and card payment processors). We do not store complete payment card details. By purchasing, you also agree to the applicable terms and policies of the payment provider.
We may use payment verification and fraud prevention measures. Orders may be held, canceled, or refunded if verification requirements are not met.
4.2 Transfer of Risk Upon Delivery
Once an order has been handed over to the carrier and tracking information or shipment confirmation has been provided, our delivery obligation is considered fulfilled. Responsibility for the product transfers to the customer in accordance with applicable consumer protection laws, unless otherwise required by mandatory legislation.
Carrier delays, customs processing, or failed delivery attempts do not constitute non-performance by Hormonra and do not automatically entitle the customer to compensation or refunds.
5. Shipping
Delivery times are estimates only and are not guaranteed. Please refer to our Shipping Policy for additional information.
6. Right of Withdrawal (Consumers)
As a consumer, you have a 14-day right of withdrawal in accordance with applicable consumer protection legislation. The withdrawal period begins on the day you receive the product.
To exercise your right of withdrawal, you must send us a clear statement of your decision, for example by email to info@hormonrahealth.com or by using the withdrawal form provided with your order.
6.1 Exceptions for Opened Health Products (Hygiene)
The right of withdrawal does not apply to goods that, due to hygiene or health protection reasons, are not suitable for return once the seal has been broken. This includes:
- Products with a broken safety seal.
- Products that have been opened, used, or partially consumed.
Hormonra voluntarily extends the return period to 30 days for unopened products with an intact seal. Please refer to our Refund Policy for full details.
7. Right to Make a Complaint
Under applicable consumer protection laws, consumers may have the right to file a complaint if purchased goods do not conform to the agreement. If you believe a product is defective or faulty, please contact us immediately at info@hormonrahealth.com with your order number and supporting documentation (such as photographs).
8. Intellectual Property Rights
All content on this website—including text, graphics, logos, product designs, images, and videos—is the property of Hormonra and/or its licensors. You may not copy, reproduce, sell, license, or distribute any content without prior written permission.
9. Prohibited Activities
You agree not to:
- Use the website for unlawful purposes.
- Interfere with the operation or security of the website.
- Attempt to gain unauthorized access.
- Distribute malware, malicious software, or viruses.
- Engage in fraudulent purchases, refund abuse, or chargeback abuse.
We may suspend, restrict, or permanently block access for suspected violations.
10. Dispute Resolution
We encourage you to contact us first at info@hormonrahealth.com to resolve any issues. We typically respond within 48 hours.
If a dispute cannot be resolved amicably, you may contact the relevant consumer protection authority in your jurisdiction or use the European Commission's Online Dispute Resolution platform:
11. Payment Disputes and Chargebacks
You agree to contact Hormonra first at info@hormonrahealth.com before initiating a payment dispute, chargeback, or complaint with a payment provider (including Klarna), and to give us a reasonable opportunity to resolve the issue.
11.1 Proof of Performance
In the event of a dispute, the customer agrees that the following may be used as evidence of authorization and fulfillment:
- Order confirmation and payment records.
- IP address and device/session information (where available).
- Shipping confirmation and tracking information.
- Carrier delivery confirmation.
11.2 "Product Not Received"
Transfer to the carrier and provision of tracking information constitute proof of fulfillment. Shipping delays, customs delays, or failed delivery attempts do not automatically mean that delivery has not occurred.
11.3 "Not as Described"
Dietary supplements may affect individuals differently. A lack of perceived results or subjective dissatisfaction does not constitute misrepresentation where product information and disclaimers were provided at the time of purchase.
11.4 Refund Denials
Refund denials may be justified where products have been opened or used due to hygiene and safety considerations, unless otherwise required by applicable law.
We reserve the right to contest disputes and chargebacks and to provide relevant documentation to Klarna, Vipps, card issuers, and other payment service providers.
12. Disclaimer
All products and services are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, Hormonra disclaims all express and implied warranties, including but not limited to:
- Warranties that the website will be error-free or uninterrupted.
- Warranties that content is accurate, complete, or current.
- Implied warranties of merchantability or fitness for a particular purpose.
This disclaimer does not affect any mandatory consumer rights available under applicable law.
13. Limitation of Liability
To the fullest extent permitted by law, Hormonra and its employees shall not be liable for:
- Indirect, incidental, or consequential damages.
- Health consequences resulting from misuse of products.
- Reliance on information provided on our website.
- Losses caused by third parties (carriers, payment providers, external services).
- Losses arising from circumstances beyond our reasonable control.
Our total liability shall never exceed the purchase price of the product giving rise to the claim. This limitation does not affect any mandatory consumer rights.
14. Indemnification
You agree to indemnify and hold harmless Hormonra, our directors, employees, suppliers, and partners from any claims, losses, liabilities, and expenses arising from:
- Your misuse of our products.
- Your violation of these Terms.
- Your violation of applicable laws or third-party rights.
- False or misleading information provided during the ordering process.
15. Abuse and Policy Violations
We reserve the right to refuse service, cancel orders, block accounts, or take legal action in cases involving:
- Repeated or excessive refund or chargeback requests.
- False or misleading claims.
- Abuse of satisfaction guarantees.
- Attempts to circumvent product usage or return restrictions.
- Use of multiple accounts or false identities.
16. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their content, policies, practices, or availability. Accessing third-party sites is at your own risk.
17. Force Majeure
We shall not be liable for delays or failures in performance resulting from events beyond our reasonable control, including transportation disruptions, customs delays, supply chain interruptions, pandemics, natural disasters, war, strikes, or governmental actions.
18. Governing Law and Jurisdiction
These Terms shall be governed by applicable law. Any disputes shall first be addressed through good-faith negotiations. If unresolved, disputes may be brought before the competent courts as required by applicable law.
19. Severability
If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall remain in full force and effect. The invalid provision shall be replaced by a valid provision that most closely reflects the original intent.
20. Entire Agreement
These Terms, together with our Privacy Policy, Refund Policy, and Shipping Policy, constitute the entire agreement between you and Hormonra and supersede all prior communications and understandings.
21. Changes to These Terms
We may update these Terms at any time. Material changes will be communicated to registered customers where required. Continued use of the website constitutes acceptance of the revised Terms.
22. Contact Information
If you have any questions regarding these Terms, please contact us:
Email: info@hormonrahealth.com